Your Travel Dates
Let us know your planned arrival and departure dates so we can check room availability and have the right options ready for you before you write back.
Contact
Get In Touch Before You Arrive
Whether you want to arrange an experience, ask about room availability, or just find out if we're the right fit for your trip — we'd love to hear from you.
How To Reach Us
The front desk at Stoneaorbit is staffed 24 hours a day, seven days a week. For general enquiries, booking questions, or experience requests, email is usually the fastest route — we aim to respond within four hours during the day and by the following morning for messages sent overnight. If you need to speak to someone directly, call us and you'll reach a person, not a menu. For pre-arrival requests — early check-in, dietary requirements for breakfast, concierge programme planning — the more notice you give us, the better we can prepare. A message sent a week before you arrive is always easier to work with than one sent from the taxi.
Our Details
Calle de Alcalá 4728014 Madrid
Comunidad de Madrid, España
Phone: +34 912 345 678
Email: hello@stoneaorbit.info
Reception: open 24 hours
What To Include in Your Message
Who's Travelling
Tell us how many guests and whether you're travelling as a couple, a family, or solo. If you have accessibility requirements, please mention them here — we'll tell you honestly what we can and can't accommodate.
Any Experience Requests
If you've read about the flamenco evening, the before-hours Prado visit, or the Toledo day trip and want to know more, include that in your message. The more specific you are, the better the concierge can prepare a response.
We're a Small Team — Every Message Gets a Real Reply
No automated responses, no ticket numbers. Just a message from a person who knows the hotel.
Send a message